Privacy policy

Last updated: 5 November 2026

This notice explains how WeFix Mobile Mechanics uses your personal information when you visit our website, book with us, contact us or have work done on your vehicle.

Who we are

The controller of your personal information is Aaron Mills, a sole trader trading as WeFix Mobile Mechanics, Lodgehill Road, Farnham, Surrey, GU10 3RD. Contact us about anything in this notice at info@wefix-mechanics.com or on 07300 558244 (phone or WhatsApp).

What we collect and why

Quotes and bookings

Your vehicle registration, and the make, model, year and engine size we look up from it; the service and any extras you choose; your appointment date and time; and any notes you add, such as parking information or symptoms. At checkout we also collect your name, email address, phone number, the address where the work is to be done and your billing address. Your card and other payment details are handled by Shopify and the payment providers, not by us. We use this information to give you a price, take and manage your booking, carry out the work and take payment.

Lawful basis: to take steps you ask for before a contract, and to perform our contract with you.

Calls, messages and our contact form

When you call us, message us on WhatsApp, email us or use our contact form, we collect your name, phone number, email address, vehicle registration, postcode and anything you tell us, including any photos or videos you send. We use this to reply to you, quote for work and arrange appointments.

Lawful basis: to take steps you ask for before a contract and to perform our contract with you; for general enquiries, our legitimate interest in replying to people who contact us.

Job records, photos and videos

We keep a record of each job: your digital job sheet and job number, any diagnostic or inspection report, the work done and parts fitted, and service book stamps. We may take photos or videos of your vehicle and our work to show you what we've done and to keep a record of the job. We won't use photos or videos that identify you, your home or your number plate publicly without your permission.

Lawful basis: to perform our contract with you, and our legitimate interests in keeping evidence of our work and dealing with warranty claims and disputes.

Information about other people

Sometimes you may give us details about someone else, for example the seller of a car you want inspected, the owner of the vehicle, or the person at the address where we're working. This can include their name, phone number, the address where the vehicle is and the vehicle registration, and our job records may include photos of their vehicle. We use these details only to arrange and carry out the work you've asked for and to keep a record of the job, and we keep them for the same periods as our other job records. The rest of this notice, including the rights it describes, applies to them too. If you give us someone else's details, please let them know and point them to this notice.

Lawful basis: our legitimate interests in carrying out the work you've asked for and keeping a record of it.

Payment and tax records

We keep records of what you paid and when.

Lawful basis: legal obligation (tax and accounting records).

Reviews

We may show reviews from our customers on our website. We show only the reviewer's first name, their car, the work done, the date and the review text. If you'd like your review changed or removed, contact us.

Lawful basis: your consent where you have given it; otherwise our legitimate interest in showing genuine customer feedback.

Using our website

When you use our website, information about your device and your visit is collected, such as your IP address, browser type, the pages you view and what you add to your basket. See Cookies and similar technologies below.

Lawful basis: our legitimate interests in running a secure, working website; your consent for analytics and advertising cookies.

Advertising measurement

If you accept marketing cookies, we use Google's advertising tools to see whether our adverts lead to bookings. When you check out, this can include sending Google your email address, phone number, name and address in hashed (coded) form so that Google can match your booking to an advert.

Lawful basis: your consent. You can withdraw it at any time (see Cookies and similar technologies below).

Marketing

We'll only send you marketing messages, such as offers or service reminders, by email, text or WhatsApp if you've agreed to receive them, or if you're an existing customer, the message is about our own similar services, and we gave you a simple, free way to say no when you booked and in every message since. You can opt out at any time by replying to the message or contacting us.

Lawful basis: your consent, or our legitimate interests for existing customers.

Do you have to give us your information?

We need your name, contact details, the address where the work is to be done and your vehicle registration to book and carry out the work. Without them, we can't take your booking. We also have to keep some records by law for tax purposes. We don't make any decisions about you based solely on automated processing that have legal or similarly significant effects.

Who we share it with

  • Our mechanics: the WeFix mechanic who carries out your job receives the details needed to contact you and do the work.
  • Shopify: runs our website, basket and checkout, and stores order details. If you use Shop Pay or other Shop features, Shopify's own privacy policy also applies.
  • Payment providers: Shopify Payments and any other payment provider you choose at checkout, or that we use to take card payments when the work is complete.
  • Cloudflare: hosts our vehicle-lookup service, which receives the registration you enter and your IP address.
  • Our vehicle data provider: receives the registration so it can return your car's make, model, year and engine size.
  • WhatsApp (Meta): if you message us on WhatsApp.
  • Our email provider: for emails and contact-form messages.
  • Google: for analytics and advertising measurement, only if you accept those cookies.
  • Website content providers: our area map and car-brand logos load from OpenStreetMap, unpkg.com and Simple Icons, which receive your IP address so they can send the content to your browser.
  • Parts suppliers: if we need your vehicle registration to order the right parts.
  • Others: professional advisers such as our accountant, and HMRC, the police, courts or others where the law requires it.

Transfers outside the UK

Some of these providers, including Shopify, Google, Cloudflare and Meta (WhatsApp), may process your information outside the UK, for example in Canada or the USA. Where they do, the transfer relies on UK adequacy regulations or on contract terms approved by the Information Commissioner's Office (ICO), such as the International Data Transfer Addendum. Contact us if you'd like more information.

How long we keep it

  • Orders, payments and receipts: for as long as the law requires for tax records. For a sole trader this is at least 5 years after the 31 January Self Assessment deadline for the tax year concerned.
  • Job sheets, reports, vehicle details, photos or videos of the work, and messages and emails about a job we've carried out (including WhatsApp messages): for the length of our 24-month / 26,000-mile workmanship warranty, and then for as long as a legal claim about the work or the warranty could be brought (generally up to 6 years after the warranty ends).
  • Enquiries, quotes and messages that don't lead to a booking: for as long as we need them to deal with your enquiry and any follow-up.
  • Reviews on our website: until you ask us to remove them or we stop showing them.
  • Marketing preferences: until you opt out. We then keep a record that you've opted out.
  • Cookies: each cookie has its own expiry. For example, Shopify's localization and _shopify_essential cookies last up to one year and cart_currency lasts 14 days. You can delete cookies at any time in your browser settings.

Cookies and similar technologies

Our website uses cookies and similar technologies, such as browser storage. When you first visit, our cookie banner lets you accept or decline analytics and marketing cookies. To change your choice later, clear the cookies for our website in your browser settings and the banner will ask you again.

  • Strictly necessary: set by Shopify to make the site, basket and checkout work, keep them secure and remember your cookie choice (for example localization, cart_currency and _shopify_essential). These don't need your consent.
  • Analytics: Google Analytics and Shopify's analytics cookies help us understand how the site is used. These are only set if you accept them. Even if you decline, Shopify still receives basic information about your visit, such as your IP address, the pages you view and what you add to your basket (see Using our website above).
  • Marketing: Google Ads measures whether our adverts lead to bookings and may show you our adverts on other websites. Only with your consent.
  • Shop features: Shopify's Shop service loads on our pages and stores information in your browser so that it can recognise you at checkout if you have a Shop account.

Your rights

You have the right to:

  • ask for a copy of the personal information we hold about you;
  • ask us to correct information that's wrong or incomplete;
  • ask us to delete your information;
  • ask us to restrict how we use it;
  • ask for information you gave us in a format you can reuse (data portability);
  • withdraw your consent at any time, where we rely on it.

To make a request, email info@wefix-mechanics.com, call or WhatsApp 07300 558244, or use our contact form. We'll respond within one month. If your request is complex, we may need up to two more months, and we'll tell you if so. Some of these rights have legal exceptions; for example, we must keep tax records even if you ask us to delete your information.

Your right to object

You have the right to object at any time to our use of your personal information where we rely on our legitimate interests. You can also object at any time to direct marketing, and we will then stop.

Complaints

If you're unhappy with how we've handled your personal information, please tell us first by email, phone, WhatsApp or our contact form. We'll acknowledge your complaint within 30 days, look into it without undue delay and tell you the outcome.

You can also complain to the Information Commissioner's Office: ico.org.uk/make-a-complaint, telephone 0303 123 1113, or write to Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

Changes to this notice

We'll update this notice if the way we use personal information changes. The date at the top shows when it was last updated.