Shipping policy
Last updated: 5 November 2026
We're a mobile mechanic service, so we don't post or deliver goods. Our mechanics come to your home or workplace to carry out the work.
Where we work
We have five bases: Farnham and Guildford (Surrey), Maidenhead and Reading (Berkshire) and Basingstoke (Hampshire). Each covers roughly 30 miles. To check your area, see areas we cover or message us your postcode on WhatsApp.
If you book and your address turns out to be outside our area, we'll contact you, cancel the booking and refund anything you've paid.
Appointments
- Our standard hours are Monday to Saturday, 08:00 to 18:00.
- Same-day appointments are often available, depending on your postcode and the job.
- Servicing, diagnostics and pre-purchase inspections: choose from the date and time slots shown in our booking tool when you book online. Times shown are a guide only. Your appointment time is only guaranteed if you book more than 24 hours in advance.
- Brakes, batteries and other repairs: we agree the price and the time with you on WhatsApp or by phone.
If we can't make your appointment, we'll contact you as soon as we can to arrange another time. If you need to change your appointment, please tell us as soon as you can.
Call-outs, 24/7
We take call-outs 24 hours a day, 7 days a week. Call 07300 558244. How quickly we can reach you depends on where you are, the time and the job. Before you confirm the call-out, we'll tell you when we expect to arrive and the total price, or how it will be worked out.
Where we work on your car
We work on your car at your home or workplace, where it's safe and legal to do so and you have permission for us to work there. Our terms of service explain what we need from you.
Paying
The payment options available are shown at checkout. Unless you've already paid online, you pay by card when the work is complete. We'll email you a receipt.
Parts and batteries
We fit OE-quality parts. Batteries come with free at-home fitting.