Terms of service

Last updated: 5 November 2026

1. About us and these terms

These terms apply when you book work with WeFix Mobile Mechanics, whether online, by phone or on WhatsApp. Please read them before you book. You can print or save them.

WeFix Mobile Mechanics is the trading name of Aaron Mills, a sole trader, of Lodgehill Road, Farnham, Surrey, GU10 3RD. Phone and WhatsApp: 07300 558244. Email: info@wefix-mechanics.com.

In these terms, “we”, “us” and “our” mean Aaron Mills trading as WeFix Mobile Mechanics, and “you” means the person booking the work. Your contract is with us, whichever of our mechanics carries out the work.

These terms are written for consumers. The 14-day right to cancel in section 9 is a legal right that consumers have.

2. Our services

We're a mobile mechanic service. We carry out the work at your home or workplace, within our service area (see our shipping policy). We offer:

• Car servicing: oil change, interim service and full service. When you book the service your manufacturer's schedule calls for, we carry it out to that schedule with OE-quality parts, so your manufacturer warranty is kept. We stamp your service book on request.
• Diagnostics: we investigate warning lights and faults and give you a report of what we found and what we recommend. The diagnostic price covers the investigation, not any repair. Some faults, such as ones that come and go, may need further investigation, and we'll tell you the price before doing any more.
• Brake repairs.
• Batteries: including battery coding where your car needs it, with free at-home fitting.
• Pre-purchase inspections: Basic, Intermediate or Advanced. Each level covers only the checks listed for it on our pre-purchase inspection page, and tells you about the vehicle's condition on the day we inspect it. An inspection can't find every fault (for example, faults that come and go) and isn't a guarantee of the vehicle's future condition. We carry out every inspection with reasonable care and skill.
• Engine and mechanical repairs.

What's included in each service is shown when you choose it in our booking tool and on our service pages. We always issue a digital job sheet.

We work on most cars and light vans. We don't carry out MOTs, tyres, bodywork, windscreens, or ECU programming and remaps. If your job is outside what we do, we'll tell you straight away and recommend a garage that can.

Your job is always carried out by a member of the WeFix team. We never pass your job to another garage.

3. How booking works

Booking online

1. Enter your vehicle registration in our quote box. We look up your car's make, model, year and engine size.
2. Choose the service and any optional extras. Extras are only added if you select them.
3. See the price for your car.
4. Choose a date and time slot.
5. Check the vehicle, service and appointment details in your basket. You can go back and change your choices, or remove items, before you check out.
6. Complete the checkout.

Your booking is accepted, and our contract is made, when we email you your order confirmation. Please check it and tell us straight away if anything is wrong.

If we then find we can't do the job (for example, your address is outside our area or the work is something we don't do), we'll contact you, cancel the booking and refund anything you've paid.

Booking on WhatsApp or by phone

Brakes, batteries and other repairs are quoted on WhatsApp. Send us your registration, your postcode and the work you need, and we'll reply with a quote. If you phone us instead, we'll agree the work and the price with you on the call and confirm them to you in writing. Our contract is made when you accept our quote.

Records and language

We keep a record of your booking, and you can ask us for a copy. These terms and our contract with you are in English.

Our website and checkout run on Shopify. Your contract for the work is with us, not with Shopify.

4. Prices

• We don't have a fixed price list, because prices depend on your car.
• Servicing, diagnostics and pre-purchase inspections are priced instantly online from your registration. The price shown at checkout is the total you pay for the work you've booked.
• Brakes, batteries and other repairs are quoted on WhatsApp, and we confirm the full price before any work starts. If you'd like a more detailed breakdown of a quote, just ask.
• For call-outs, we tell you the total price, or how it will be worked out, before you confirm the call-out.

There are no hidden costs. We won't charge you for anything you haven't agreed to before we do it.

If your vehicle turns out to be different from the details we looked up or you gave us, or the job is different from what was booked, we'll tell you before we start. We won't charge more than the agreed price unless you agree to the change. If you don't want to go ahead, please tell us. Your right to cancel is explained in section 9.

5. Payment

The payment options available to you are shown at checkout. Unless you've already paid online, you pay by card when the work is complete. We'll email you a receipt.

6. Your appointment

Appointment times

Our standard hours are Monday to Saturday, 08:00 to 18:00, and we take call-outs 24 hours a day, 7 days a week. Same-day appointments are often available, depending on your postcode and the job. When you book online, you choose a date and time slot from those shown in our booking tool. Times shown are a guide only. Your appointment time is only guaranteed if you book more than 24 hours in advance. For work quoted on WhatsApp or by phone, we agree the time with you.

If we can't make your appointment, we'll contact you as soon as we can to arrange another time. If the new time doesn't suit you, you can cancel and we'll refund anything you've paid.

If you need to change or cancel your appointment, please tell us as soon as you can by phone, WhatsApp or email. Your legal right to cancel is explained in section 9.

What we need from you

• The vehicle and its keys at the agreed address and time. For brake work, please also have your locking wheel nut key ready if your car has one.
• A safe place to work, where it's legal to park and work on the vehicle, such as a driveway or a suitable parking space.
• Permission for us to work there (for example from your employer or landlord) and, if the vehicle isn't yours, the owner's permission for the work. For a pre-purchase inspection, please make sure the seller agrees to it.
• Anything you know that may affect the work, such as warning lights, symptoms, known faults or modifications. You can add notes when you book.

If, when we arrive, we can't safely or lawfully carry out the work at that location, or we can't get access to the vehicle, we'll explain why and agree another time or place with you. If your job turns out to be something we can't do, we'll tell you straight away and recommend a garage that can.

If we find your vehicle is unsafe

If we find a fault that makes your vehicle unsafe to drive, we'll tell you straight away. It's your decision whether to have it repaired, and we won't do any work you haven't agreed to. We won't road-test a vehicle that isn't safe to drive.

7. Call-outs

We take call-outs 24 hours a day, 7 days a week. Call 07300 558244. How quickly we can reach you depends on where you are, the time and the job. Before you confirm a call-out, we'll tell you what we can do, when we expect to arrive and the total price, or how it will be worked out.

If you ask us to come out to carry out urgent repairs, special cancellation rules apply (see section 9).

8. Extra work

If we find other work your vehicle needs, we'll explain what we found and give you the price. We won't do any extra work unless you agree to it first.

If you agree to extra work while we're at your home or workplace, we'll first give you the price, our cancellation information and a cancellation form in writing, on paper or, if you agree, by WhatsApp, text or email. You can cancel that extra work within 14 days. If you want us to do it straight away, we'll ask you to confirm that in writing first. If you then cancel, you'll pay for the work done up to the time you tell us. Section 9 explains when the 14 days start and when you can no longer cancel.

9. Your right to cancel

You have a legal right to cancel within 14 days without giving a reason. Full instructions and a cancellation form are in our refund policy.

When the 14 days start

• Jobs where we don't supply any parts (for example diagnostics or a pre-purchase inspection): the 14 days run from the day our contract is made. That is the day we email your order confirmation or you accept our quote or, for extra work agreed while we're with you, the day you agree to it.
• Jobs where we supply parts or a battery (for example a service, brake work or a new battery): the 14 days for the whole job run from the day we fit the parts or battery.

Starting work within the 14 days

Most appointments fall within the 14-day cancellation period. We'll only start work within that period if you ask us to, and we'll ask you to confirm that in writing (for example when you book, or by WhatsApp, text or email). If you ask us to start and then cancel, you'll pay for the work done up to the time you tell us, in proportion to the full job.

For jobs where we don't supply any parts, if you asked us to start early and acknowledged that you would lose your right to cancel once the work was fully completed, you can no longer cancel once we've fully completed it.

Urgent call-outs

If you specifically ask us to visit to carry out urgent repairs or maintenance (for example, your car won't start or isn't safe to drive), you can't cancel that urgent repair or the replacement parts we have to use for it. Any other work or parts you agree to while we're with you can be cancelled within 14 days in the usual way.

Refunds

If you cancel, we'll refund any payment within 14 days of you telling us, using the payment method you used, free of charge, less any amount for work done at your request as explained above.

None of this affects your rights if our work or the parts we fit are faulty (section 10).

10. Our responsibilities and your legal rights

We will carry out all work with reasonable care and skill. Parts and batteries we supply will be of satisfactory quality, fit for purpose, as described and fitted correctly. What we tell you about our services, on our website, in our quotes and on WhatsApp, forms part of our contract with you.

If our work isn't carried out with reasonable care and skill, you're entitled to have us put it right free of charge, within a reasonable time and without significant inconvenience to you. If we can't, you're entitled to a price reduction, which may be a full refund.

If parts or batteries we supply are faulty, your rights are against us, not just the manufacturer. They include the right to reject faulty parts or batteries for a full refund within 30 days of us fitting them, a free repair or replacement and, if that isn't possible or doesn't put things right, a price reduction or a refund.

Nothing in these terms affects your legal rights. For more information, contact Citizens Advice.

11. Parts

We fit OE-quality parts. Parts we supply, apart from batteries, are covered by our workmanship warranty (section 12) and also carry the manufacturer's warranty. A battery we supply is covered by the battery maker's warranty of up to 6 years, and our work fitting it by our workmanship warranty. We'll give you the warranty details in writing on request. These warranties are in addition to your legal rights against us.

Parts you supply: if you'd like us to fit parts you've bought yourself, please ask us before you book. If we agree to fit them, we're responsible for fitting them with reasonable care and skill, but not for the quality of the parts themselves. Your rights about those parts are against the seller.

12. Our workmanship warranty

Our work, and the parts we supply apart from batteries, come with a 24-month / 26,000-mile workmanship warranty from the date of the work. It doesn't cover normal wear and tear, such as brake pads and discs wearing down with use. This warranty applies to work we carry out in the UK. If there's a problem with our work or a part this warranty covers, contact us by phone or WhatsApp on 07300 558244 or by email at info@wefix-mechanics.com, and we'll come back quickly and put it right free of charge. Please have your job number or booking details and your registration to hand.

Our workmanship warranty is given by Aaron Mills trading as WeFix Mobile Mechanics, Lodgehill Road, Farnham, Surrey, GU10 3RD. It is in addition to, and does not affect, your legal rights. More details are in our refund policy.

13. Our liability

If we break this contract or fail to use reasonable care and skill, we're responsible for loss or damage you suffer that is a foreseeable result. Loss or damage is foreseeable if it's obvious it would happen, or if both of us knew it might happen when the contract was made. We're not responsible for loss or damage that isn't foreseeable.

We take care of your vehicle and property while we work. If we damage them through our fault, we're responsible.

Faults we didn't cause: our responsibility, and our workmanship warranty, cover the work we carry out and the parts we supply (for the warranty on batteries, see section 11). We're not responsible for faults that were already there, or for parts of your vehicle we didn't work on, unless we failed to use reasonable care and skill. Some older or corroded parts, such as seized bolts or brake pipes, can break when they're worked on even when we take reasonable care. If that happens, we'll stop, explain what's happened and give you the price for any further parts or work before we carry on (see section 8).

We don't exclude or limit our liability where the law doesn't allow it. That includes death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, and breach of your legal rights in relation to our services and the parts we supply.

14. Complaints

If you're unhappy with our work or service, please tell us so we can put it right. Contact us by phone or WhatsApp on 07300 558244, by email at info@wefix-mechanics.com, or by post to Lodgehill Road, Farnham, Surrey, GU10 3RD. Please include your booking or job number, your vehicle registration and what's gone wrong. We'll look into it, reply as quickly as we can and do our best to find a solution.

If you're not happy with our final response, you can get free, independent advice from Citizens Advice, or take the matter to the small claims court.

15. Your personal information

We use your personal information as set out in our privacy policy.

16. Reviews

The reviews shown on our website are a selection chosen by us. You can read all the reviews on our Google profiles for Farnham, Guildford, Maidenhead, Reading and Basingstoke.

17. Other terms

• The terms that apply to your booking are the ones on our website when you made it. We may update these terms, but changes won't apply to a booking already made unless you agree.
• If a court decides any part of these terms is invalid, the rest still applies.
• These terms are governed by the law of England and Wales, and you can bring legal proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.