Refund policy

Last updated: 5 November 2026

This page explains how to cancel, how refunds work, and what to do if something isn't right with our work. It applies to all work booked with Aaron Mills trading as WeFix Mobile Mechanics, whichever of our mechanics carries it out. Nothing on this page affects your legal rights.

Your right to cancel

You have the right to cancel this contract within 14 days without giving any reason.

Jobs where we don't supply any parts (for example diagnostics or a pre-purchase inspection): the cancellation period will expire after 14 days from the day of the conclusion of the contract. That is the day we email your order confirmation or you accept our quote, or the day you agree to extra work while we're with you.

Jobs where we supply parts or a battery (for example a service, brake work or a new battery): the cancellation period for the whole job will expire after 14 days from the day on which you acquire physical possession of the goods, which is the day we fit them to your vehicle.

How to cancel

To exercise the right to cancel, you must inform us (Aaron Mills trading as WeFix Mobile Mechanics, Lodgehill Road, Farnham, Surrey, GU10 3RD; telephone and WhatsApp 07300 558244; email info@wefix-mechanics.com) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, an email or a WhatsApp message). You may use the model cancellation form below, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you.

We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

If you requested to begin the performance of services during the cancellation period, you shall pay us an amount which is in proportion to what has been performed until you have communicated us your cancellation from this contract, in comparison with the full coverage of the contract.

If your job included parts or a battery we supplied: We will collect the goods. We will bear the cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Starting work within the 14 days

Most appointments fall within the 14-day cancellation period. We'll only start work within that period if you ask us to, and we'll ask you to confirm that in writing. By asking us to start early, you accept that:

if you cancel after work has started, you'll pay for the work done up to the time you tell us, as explained above; and
for jobs where we don't supply any parts, once we've fully completed the work, you no longer have the right to cancel it.

When you can't cancel

Completed work (jobs where we don't supply any parts): if you asked us to start the work during the cancellation period and acknowledged that you would lose your right to cancel once the work is fully completed, you no longer have the right to cancel that work once we've fully completed it.
Urgent call-outs: if you specifically asked us to visit to carry out urgent repairs or maintenance, you don't have the right to cancel that urgent repair or the replacement parts we necessarily use to carry it out. Any other work, or any other parts, that you agree to while we're with you can be cancelled within 14 days in the usual way.

None of this affects your rights if our work or the parts we fit are faulty.

Changing or cancelling an appointment

If you need to change or cancel an appointment, please tell us as soon as you can by phone, WhatsApp or email. If we need to change your appointment, we'll contact you as soon as we can to arrange another time. If the new time doesn't suit you, you can cancel and we'll refund anything you've paid.

If something isn't right

Problems after a job are rare, but if there's a problem with our work or a part we supplied, please contact us first, as soon as possible, so we can look at it: phone or WhatsApp 07300 558244, or email info@wefix-mechanics.com. Tell us your job number (it's on your job sheet) or booking details, your vehicle registration and what's wrong. If the problem is with our work or a part our workmanship warranty covers, we'll come back quickly and put it right under that warranty and your legal rights (see below).

Your legal rights

If our work isn't carried out with reasonable care and skill, you're entitled to have us put it right free of charge, within a reasonable time and without significant inconvenience to you. If we can't, you're entitled to a price reduction, which can be a full refund. We'll pay any refund within 14 days of agreeing it, using the payment method you used, free of charge.

Parts and batteries we supply must be of satisfactory quality, fit for purpose, as described and fitted correctly. If they're not, you have legal rights against us, not just against the manufacturer. These include the right to reject faulty parts or batteries for a full refund within 30 days of us fitting them, a free repair or replacement and, if that isn't possible or doesn't put things right, a price reduction or a refund.

For more information about your rights, contact Citizens Advice.

Our workmanship warranty

Our work, and the parts we supply apart from batteries, come with a 24-month / 26,000-mile workmanship warranty from the date of the work. It doesn't cover normal wear and tear, such as brake pads and discs wearing down with use. This warranty applies to work we carry out in the UK. If a problem with our work or a part this warranty covers appears within the warranty period, contact us as above and we'll come back and put it right free of charge.

Parts also carry the manufacturer's warranty. A battery we supply is covered by the battery maker's warranty of up to 6 years, and our work fitting it by our workmanship warranty. We'll give you the details of our workmanship warranty and these warranties in writing on request.

Our workmanship warranty is given by Aaron Mills trading as WeFix Mobile Mechanics, Lodgehill Road, Farnham, Surrey, GU10 3RD. It is in addition to, and does not affect, your legal rights.

Complaints

If you're unhappy with how we've handled a cancellation, refund or warranty claim, please see the complaints section of our terms of service.

Model cancellation form

Complete and return this form only if you wish to withdraw from the contract.

To: Aaron Mills trading as WeFix Mobile Mechanics, Lodgehill Road, Farnham, Surrey, GU10 3RD. Email: info@wefix-mechanics.com
I/We* hereby give notice that I/We* cancel my/our* contract of sale of the following goods*/for the supply of the following service*,
Ordered on*/received on*,
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date

* Delete as appropriate.

To help us find your booking, please also include your booking or order number and your vehicle registration.